IT FAQ's

How to install Office 365
1. Log into your Joyce email account at mail.joyce.edu. 2. Click the "waffle" icon in the top left corner of the window. 3. Select &quo...
Thu, 28 Jul, 2022 at 8:45 AM
Logging into Canvas
You can log in to Canvas a few ways.  First, you can find the link on our Joyce.edu homepage by scrolling to the bottom on the right. Or by typing in...
Tue, 3 May, 2022 at 6:57 PM
Signing into Slack
This article will walk you through how to log into the Joyce Slack workspaces. 1. Download the desktop and mobile apps (using the links listed below).  ...
Thu, 28 Jul, 2022 at 3:22 PM
Managing your Microsoft 365 Account
In this article we will introduce you on how to manage your Microsoft 365 account. You can sign into your account at portal.office.com and manage it by c...
Tue, 3 May, 2022 at 7:21 PM
How to join a Zoom call
This article will outline the steps necessary to install the Zoom app join a Zoom call from computer or mobile phone. 1. Install the Zoom app.     a...
Wed, 14 Apr, 2021 at 2:59 PM
Student BYOD Printing Instructions
When you are on the Joyce campus and connected to the student WiFi (JoyceStudents) you are able to print to the student facing printers. This article will w...
Thu, 28 Jul, 2022 at 3:31 PM
Examsoft/Examplify Re-install
This guide will walk you through the process of uninstalling and then installing Examplifiy. This process will need to be followed when users need to update...
Wed, 14 Apr, 2021 at 2:58 PM
Changing Your Name In a Zoom Call
Ameritech College expects all students and employees to ensure their first and last names are displayed on Zoom calls. This article will outline how to chan...
Wed, 14 Apr, 2021 at 2:57 PM
Proctorio Issue: Blank Screen
Student experience: Screen goes blank/white during or after completing Proctorio  pre-checks   Proctor experience: Can see the student to add them to the ...
Wed, 14 Apr, 2021 at 3:00 PM
Setup Multi-Factor Authentication Method in Office 365
Go to https://aka.ms/mfasetup Click on Sign in. In the username filed type your Joyce email click Next Type your password and click on Sign in You will...
Fri, 12 Aug, 2022 at 11:22 AM