IT FAQ's

LIRN Library
What is the LIRN Library? The LIRN library is an online library database providing Ameritech students free online access to: Electronic books (eBooks) A...
Wed, 14 Apr, 2021 at 3:02 PM
How do I take a screenshot?
Windows 1) Press the Windows key + Shift + S until your screen dims.  2) Click the fullscreen capture button. 3) Next, open your screenshot notific...
Wed, 14 Apr, 2021 at 4:58 PM
How do I view past Canvas courses?
Step 1: Click Courses on the global navigation. ​ Step 2: Click All Courses.
Mon, 19 Apr, 2021 at 7:51 AM
Logging into Student Portal
1. Open a web browser and go to https://portal.joyce.edu  2. Click on Student Portal Homepage 3. We use Single Sign On (SSO) so you will sign in usin...
Wed, 22 Jun, 2022 at 4:51 PM
What to do with a suspicious email?
What is Phishing? Phishing is when attackers send malicious emails designed to trick people into falling for a scam. The intent is often to get users to re...
Wed, 10 Nov, 2021 at 9:44 AM
What are the IT Help Desk hours?
The IT Help Desk is happy to assist you in the Student Resource Center with walk-up hours Monday - Friday, 6am - 7pm. Saturday 7am - 3pm Outside of thes...
Sat, 23 Jul, 2022 at 10:49 AM
LIRN Curriculum Supplemental Reading Links not Working
If you are having trouble accessing any of the following links and using safari: QSEN Competencies –  o   Patient-centered Care o   Teamwork/Collabora...
Fri, 19 Nov, 2021 at 4:05 PM
Pearson MyLab Troubleshooting
These troubleshooting steps are designed to help with the use of the MyLab Math products found in some MAT courses.  If you are unable to access the materia...
Tue, 8 Feb, 2022 at 10:48 AM
I am having trouble logging in with my Ameritech or new Joyce username
If you are having trouble logging in with your previous @ameritech.edu username then please try changing it to @my.joyce.edu. Example: jane.doe@my.joyce.ed...
Tue, 3 May, 2022 at 8:27 PM
Canvas update 6/3/2022
Canvas was updated Friday (6/3/2022) with the new URL learn.joyce.edu. BOOKMARKS If you have any saved bookmarks, you will have to either edit them ...
Fri, 3 Jun, 2022 at 11:44 AM