IT FAQ's

Reset Email/O365 Password
If you have forgotten your password, please follow these steps: Forgot Password If you can't sign in then click on "Can't access your ac...
Thu, 23 Jun, 2022 at 9:54 AM
Kaltura: How do I embed my Kaltura Media in a discussion reply?
Anytime you use the rich-text editor in Canvas, you may embed Kaltura Media. This article outlines how to embed Kaltura Media when replying to a discussion ...
Fri, 2 Sep, 2022 at 4:23 PM
Respondus: How do I download and install LockDown Browser?
Students download and install the LockDown Browser client (this is a one-time process). LockDown Browser should start automatically if an exam requires it t...
Thu, 15 Sep, 2022 at 12:11 PM
Respondus: Live Chat Help for Respondus Monitor
Live chat help is available within LockDown Browser when using the webcam proctoring feature (also called Respondus Monitor). Chat agents can assist you wi...
Thu, 15 Sep, 2022 at 12:11 PM
Respondus: Screencastify Error Message
The Respondus Lockdown browser uses the google chrome web browser. Due to this, users may run into an error regarding the "Screencastify" googl...
Mon, 10 Oct, 2022 at 9:38 AM
Respondus: Mac Permissions
Use the link below to configure mac permissions for Respondus Lockdown Browser: macOS 10.14.x (and newer) Camera and Microphone Permissions – Respondus ...
Mon, 10 Oct, 2022 at 9:39 AM
Kaltura: How to download & install Kaltura Capture
Kaltura Capture desktop recorder enables easy video creation. In this article, learn how to download and install Kaltura Capture. You only need to download ...
Wed, 12 Oct, 2022 at 1:41 PM
New Student Start Guide
Please open the links below if you have any questions on accessing your online accounts and services: Get access to your Joyce student account: Setup yo...
Thu, 10 Nov, 2022 at 10:26 AM